Solving pricing and checkout problems at Swiggy
We started as a Food-tech and later pivoted to a Hyperlocal Platform, where it was essential to give customers the flexibility to use the delivery fleet the way they wanted (point-to-point deliveries, shopping lists, alcohol ordering, grocery shopping from pods or third-party vendors).
I primarily contributed to the Swiggy Groceries (Dark Stores & Vendors) and Genie (Pick/Drop service) in the domain of cart, billing & checkout services and helping them scale. We built an orchestration framework for the same, which makes the core components reusable across business lines and tenants.
About expert
A Lead Software Engineer at Swiggy.
Karan applied their knowledge of Development in E-Commerce on the following markets: India.
Karan built products like Delivery Service using the variety of tools.
Similar cases
Setting up efficient customer support
Organized pre-launch product UX testing, regular users research and new features backlog prioritization
Organized the company's participation in high-profile contests, resulting in Nimb becoming a winner of Smart City Expo worldwide Congress’s call for solution in the “Safe Cities” category and a finalist of Xprize Women’s Safety competition
Set up efficient client support
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Enhancing Analytical Infrastructure and Reducing Fraudulent Activities
Led the shift of analytical infrastructure, enhancing data resources and decreasing update errors by 90%. Increased identifiable traffic sources from 60% to 95%. Played a crucial role in reducing fraudulent responses from 28% to 1-4% by strengthening moderation and creating a fraud analytics direction. Contributed to a project reducing the cost of applications from groups by 70% and reducing vacancies in central Moscow from 20% to 6%.
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