Expert photo
Ksenia
Customer Success Managaer at Lokalise
Consult

About expert

Customer Success Managaer at Lokalise.

Ksenia applied their knowledge of People management, Business development , and Product management in Cloud service, Design, Firm Software, Driver software, SaaS, and Gaming in the following markets: APAC and EMEA.

Throughout their career, Ksenia worked on CV and Customer success metrics using the variety of tools.

Ksenia's expertise

Cloud service
Design
Firm Software
Driver software
SaaS
Gaming
APAC
EMEA
CV
Customer success metrics
Show more

Ksenia's cases

Business development
People management
Product management
Cloud service
Design

Remote job search

I've been leveraging LinkedIn to find remote positions.

How to write a selling CV/ cover letter, how to pass English-speaking interviews and negotiate offers.

I have found a remote position in 3 months with flexible working hours/unlimited vacation policy. I have survived 2 lay-offs waves but that can be just lucky
People management
Product management
Cloud service
Design
Driver software

Customer success best practices

How to find value -> sell digital SaaS products to enterprise/mid-market customers.

Planning the Success plan/Onboarding steps

Forecasting for retention and expansion

I have closed upsell opportunities to converted 4 customers from monthly->annual subscription. Upselling customer to an Enterprise plan with +>$1000 MRR upsell

Experts in similar industries

Expert photo
David
$52/hr
Product Owner at DRVR
Expertise Design, People management, Project management, QA, Startup launch, Business development, Business analytics, Product management
Industry DeFi, Design, Transportation, Firm Software, Driver software, SaaS, Telecom, Data, Consulting
Product Decentralized exchange, Tokenization platform, Gifting app, Drive safe: monitoring and recording driving behaviour, Drive Insights: business intelligence tool kit for visualisation
Expert photo
Dmitry
CPO at SKS Group
Expertise Customer development, Business development, Product management
Industry Production
Product Lean manufacturing methodology
Expert photo
Liubov
$100/hr
Co-founder at Askapro
Expertise Business development, Product management
Industry Fintech, Social Media, Web3
Product Crypto payment gateway, User account, Admin Panel, Payment system
Expert photo
Mikhail
Senior Sales&BD Manager at BestDoctor
Expertise Business development, Product management
Industry Health, Insurance
Product On-line psychological hotline for corporate clients
Expert photo
Arthur
Senior Prroduct Manager at Sololearn
Expertise Monetization, Design, People management, Project management, Onboarding, Activation, Retention, Startup launch, Business analytics, Product management
Industry Education
Product Monetization, Sololearn
Expert photo
Liubov
$100/hr
Co-founder at Askapro
Expertise Business development, Product management
Industry Fintech, Social Media, Web3
Product Crypto payment gateway, User account, Admin Panel, Payment system
Expert photo
Liubov
$100/hr
Co-founder at Askapro
Expertise Business development, Product management
Industry Fintech, Social Media, Web3
Product Crypto payment gateway, User account, Admin Panel, Payment system